Crisp
All-in-one business messaging suite whose Hugo AI agent answers website chat from your knowledge base.
Our editorial assessment, based on the public sources listed below. Last reviewed .
- Task rank
- #21
- Tier
- B
- Score
- 68.7
Strengths
- Flat per-workspace pricing makes AI conversations inexpensive at small scale
- Choice of several AI model families, including an EU-hosted option
- Bundles shared inbox, CRM, campaigns and a knowledge base
Considerations
- Free plan has no AI; Hugo starts on the $45 Mini plan with limited credits
- Trustpilot feedback on vendor support is mixed
Price
AI from $45/mo per workspace (Mini, about 90 AI conversations); free chat plan without AI
Shown for reference — price is not part of the score.
Score breakdown
- Performance
- 68.0
- 55% of score
- Reputation
- 66.0
- 35% of score
- Recency
- 82.0
- 10% of score
The overall score combines these sub-scores using the weights shown. How we score →
Verification status
Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.
- Pricing
- source ↗
- Benchmark
- Reputation
- Feature list
Checked against the sources listed below.
Sources
- My AskAI — Crisp AI: Hugo features, pricing and limits (2026) (opens in a new tab)Accessed:
- Chatimize — Crisp review 2026 (opens in a new tab)Accessed:
- Featurebase — Crisp pricing 2026 (opens in a new tab)Accessed:
- Trustpilot — Crisp reviews (opens in a new tab)Accessed:
- Crisp — pricing (opens in a new tab)Accessed:
Alternatives in Customer Support / Chatbots
- #1Zendesk AIAScore 82.4Customer-support AI layer with autonomous resolutions on top of Zendesk's helpdesk.
- #2NiCE CognigyAScore 81.0Enterprise conversational AI platform for voice and chat AI agents in large contact centers.
- #20FeaturebaseBScore 69.7Support inbox, help center and feedback boards in one product, with the Fibi AI agent answering questions from docs, changelogs and roadmaps.