Best AI for Customer Support / Chatbots
AI agents and chatbots that answer customers and resolve tickets.
Scores combine performance, public reviews and recency. Price is shown but doesn't affect the score — see our methodology for details.
Filters · 22 tools
- #1From ~$55/agent/mo plus AI add-ons
Customer-support AI layer with autonomous resolutions on top of Zendesk's helpdesk.
Tier A, score 82.4From ~$55/agent/mo plus AI add-onsAlso in - #2Custom enterprise pricing (contact sales)NiCE CognigyNEW
Enterprise conversational AI platform for voice and chat AI agents in large contact centers.
Tier A, score 81.0Custom enterprise pricing (contact sales)Also in - #3Contact for pricing
Enterprise AI customer service agent that resolves conversations and takes actions across chat, email and voice.
Tier A, score 80.9Contact for pricingAlso in - #4From $0.99 per resolved outcome, plus $19/seat/month for the Intercom helpdesk
Formerly Intercom Fin, an AI customer agent that resolves support conversations across chat, email, phone and messaging, on Intercom or another helpdesk.
Tier A, score 80.3From $0.99 per resolved outcome, plus $19/seat/month for the Intercom helpdeskAlso in - #5Requires a paid Service Hub plan (Professional from ~$90/seat/mo); $0.50 per resolved conversation
HubSpot's AI support agent that answers customers using CRM context and help-desk content inside Service Hub.
Tier A, score 80.1Requires a paid Service Hub plan (Professional from ~$90/seat/mo); $0.50 per resolved conversationAlso in - #6From $10/mo (50 tickets); AI Agent about $1 per automated interaction
Ecommerce help desk with an AI Agent that handles order questions and also acts as a shopping assistant.
Tier A, score 79.2From $10/mo (50 tickets); AI Agent about $1 per automated interactionAlso in - #7From $19/agent/mo (annual); 500 AI Agent sessions included once, then $49 per 100
Freshdesk's built-in AI agent and copilot for answering customers and assisting support reps.
Tier A, score 78.4From $19/agent/mo (annual); 500 AI Agent sessions included once, then $49 per 100Also in - #8Enterprise pricing (contact sales)
Enterprise AI agent management platform for contact centers, focused on voice alongside chat and messaging.
Tier A, score 77.8Enterprise pricing (contact sales)Also in - #9Free plan; Starter about $24/mo, Lyro AI add-on from about $33/mo
Live chat and chatbot platform for small businesses, with the Lyro AI agent answering common questions.
Tier A, score 77.1Free plan; Starter about $24/mo, Lyro AI add-on from about $33/moAlso in - #10Enterprise pricing (contact sales)
Customer service AI agents built for high-volume support operations across channels.
Tier A, score 76.8Enterprise pricing (contact sales)Also in - #11From $89/seat/mo (annual, seat minimum); AI agent $0.60 per engaged conversation
CRM-style customer service platform with AI agents that resolve conversations using each customer's full history.
Tier A, score 76.0From $89/seat/mo (annual, seat minimum); AI agent $0.60 per engaged conversationAlso in - #12Enterprise pricing (contact sales)
Enterprise agentic AI platform for chat, voice and email customer service across many languages.
Tier A, score 76.0Enterprise pricing (contact sales)Also in - #13Custom pricing (demo required)
Enterprise AI agent platform for customer service that pairs a language model with a deterministic engine for refunds, claims and order changes.
Tier A, score 75.6Custom pricing (demo required)Also in - #14Contact sales
People-centered customer service platform whose AI handles support and shopping in one continuous conversation.
Tier A, score 75.2Contact salesAlso in - #15Free plan; paid plans from $40/mo
No-code builder for customer-facing AI agents trained on your docs, now with a built-in help desk and voice.
Tier A, score 74.4Free plan; paid plans from $40/moAlso in - #16Per-conversation pricing plus a platform fee (contact sales)
Omnichannel customer-service agent platform where support teams define agent logic in natural language.
Tier A, score 73.9Per-conversation pricing plus a platform fee (contact sales)Also in - #17Essential $19/user/month billed yearly ($25 monthly); Growth $79/user/month yearly; Enterprise customChatBotNEW
Website chatbot builder from the makers of LiveChat, with AI agents that answer from your own content.
Tier A, score 73.0Essential $19/user/month billed yearly ($25 monthly); Growth $79/user/month yearly; Enterprise custom - #18Free plan; paid from $25/user/mo; AI Answers $0.75 per resolution
Shared-inbox help desk with AI Answers for self-service and AI drafting and summaries for reps.
Tier A, score 72.4Free plan; paid from $25/user/mo; AI Answers $0.75 per resolutionAlso in - #19Contact sales (per-conversation or per-resolution options)
AI 'concierge' agents that resolve complex support cases end to end for regulated industries like fintech and health.
Tier A, score 70.8Contact sales (per-conversation or per-resolution options)Also in - #20Free plan (no AI); Growth $29/seat/mo + $0.49 per AI resolution (billed yearly)
Support inbox, help center and feedback boards in one product, with the Fibi AI agent answering questions from docs, changelogs and roadmaps.
Tier B, score 69.7Free plan (no AI); Growth $29/seat/mo + $0.49 per AI resolution (billed yearly)
Show all 22 tools
- #21AI from $45/mo per workspace (Mini, about 90 AI conversations); free chat plan without AI
All-in-one business messaging suite whose Hugo AI agent answers website chat from your knowledge base.
Tier B, score 68.7AI from $45/mo per workspace (Mini, about 90 AI conversations); free chat plan without AIAlso in - #22Free trial (100 credits); Teammate plan from $299/month
AI customer service agent that plugs into your existing helpdesk and learns from past tickets and docs.
Tier B, score 68.3Free trial (100 credits); Teammate plan from $299/monthAlso in
Also used for Customer Support / Chatbots
These tools are ranked in another category but are often used for this task. They are not part of the ranking above.
- Included with Salesforce subscription plans
A CRM-native AI agent for business automation that handles sales, lead qualification, and customer service.
Tier A, score 84.6Included with Salesforce subscription plans - Enterprise pricing (contact sales)
Agentic AI platform for operationalizing customer and employee experience agents at enterprise scale.
Tier A, score 84.1Enterprise pricing (contact sales)Also in - Free tier; Team from $79/month
Agent platform that turns conversations into goal-oriented flows with tool calls and handoff.
Tier A, score 73.4Free tier; Team from $79/monthAlso in - Custom enterprise pricing
Contact-center AI that runs autonomous agents and coaches human reps in real time on the same platform.
Tier A, score 71.2Custom enterprise pricingAlso in