AI Rankings

Help Scout

Shared-inbox help desk with AI Answers for self-service and AI drafting and summaries for reps.

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Our editorial assessment, based on the public sources listed below. Last reviewed .

Task rank
#18
Tier
A
Score
72.4

Strengths

  • Clean, email-first help desk that small teams can adopt quickly
  • AI Answers charges only for conversations it resolves without a human
  • AI drafts and summaries are included on paid plans

Considerations

  • AI Answers is metered per resolution on top of per-user seats
  • Some long-time users dislike the recent push toward AI features

Price

Free plan; paid from $25/user/mo; AI Answers $0.75 per resolution

Shown for reference — price is not part of the score.

Score breakdown

Performance
70.0
55% of score
Reputation
74.0
35% of score
Recency
80.0
10% of score

The overall score combines these sub-scores using the weights shown. How we score →

Verification status

Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.

Pricing
source ↗
Benchmark
Reputation
Feature list

Checked against the sources listed below.

Sources

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