Fin (Salesforce)
Fin
Formerly Intercom Fin, an AI customer agent that resolves support conversations across chat, email, phone and messaging, on Intercom or another helpdesk.
Our editorial assessment, based on the public sources listed below. Last reviewed .
- Task rank
- #4
- Tier
- A
- Score
- 80.3
Strengths
- Resolves a large share of inbound support conversations without a human
- Runs on the Intercom helpdesk or on top of Salesforce, HubSpot and other helpdesks
- Fast to deploy for teams already running Intercom
Considerations
- Billed per resolved outcome ($0.99 each), so costs rise with support volume
- On non-Intercom helpdesks it is sold through sales with a 50-outcome monthly minimum
Price
From $0.99 per resolved outcome, plus $19/seat/month for the Intercom helpdesk
Shown for reference — price is not part of the score.
Score breakdown
- Performance
- 79.0
- 55% of score
- Reputation
- 79.0
- 35% of score
- Recency
- 92.0
- 10% of score
The overall score combines these sub-scores using the weights shown. How we score →
Verification status
Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.
- Pricing
- Benchmark
- Reputation
- Feature list
Checked against the sources listed below.
Sources
- Salesforce — Salesforce completes acquisition of Fin (Sep 2026) (opens in a new tab)Accessed:
- Financier Worldwide — Salesforce to acquire Fin for $3.6bn (opens in a new tab)Accessed:
- Drag — Salesforce buys Fin: what the deal means for support pricing (opens in a new tab)Accessed:
- Fin — pricing (opens in a new tab)Accessed:
- Intercom Fin official site (opens in a new tab)Accessed:
Show 7 more sources
- Fin — official site (opens in a new tab)Accessed:
- Analytics Insight — Top AI customer support tools and pricing comparison 2026 (opens in a new tab)Accessed:
- Featurebase — Best AI Chatbots for Customer Support in 2026 (opens in a new tab)Accessed:
- Lindy — 11 Best Customer Service Chatbots in 2026 (opens in a new tab)Accessed:
- 15 Best AI Agents for Enterprise in 2026 — Rasa Blog (opens in a new tab)Accessed:
- Best AI Agents 2026: Coding, Customer Service, Sales & More (opens in a new tab)Accessed:
- 10 Best AI Agents for Small Business (2026) (opens in a new tab)Accessed:
Alternatives in Customer Support / Chatbots
- #2NiCE CognigyAScore 81.0Enterprise conversational AI platform for voice and chat AI agents in large contact centers.
- #3AdaAScore 80.9Enterprise AI customer service agent that resolves conversations and takes actions across chat, email and voice.
- #5HubSpot Breeze Customer AgentAScore 80.1HubSpot's AI support agent that answers customers using CRM context and help-desk content inside Service Hub.