Parloa
Enterprise AI agent management platform for contact centers, focused on voice alongside chat and messaging.
Our editorial assessment, based on the public sources listed below. Last reviewed .
- Task rank
- #8
- Tier
- A
- Score
- 77.8
Strengths
- Covers the full agent lifecycle: design, testing, deployment and monitoring
- Strong in phone support, with CRM and contact-center integrations
- Raised a large Series D in January 2026 to expand in the US and Europe
Considerations
- Built for large contact centers; no public pricing and a heavy entry commitment
Price
Enterprise pricing (contact sales)
Shown for reference — price is not part of the score.
Score breakdown
- Performance
- 78.0
- 55% of score
- Reputation
- 74.0
- 35% of score
- Recency
- 90.0
- 10% of score
The overall score combines these sub-scores using the weights shown. How we score →
Verification status
Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.
- Pricing
- Benchmark
- Reputation
- Feature list
Checked against the sources listed below.
Sources
- PR Newswire — Parloa raises $350M Series D (Jan 2026) (opens in a new tab)Accessed:
- CMSWire — Parloa raises $350M for enterprise CX (opens in a new tab)Accessed:
- Dealroom — Parloa company profile (opens in a new tab)Accessed:
- Macha — Parloa in 2026: features, cost, alternatives (opens in a new tab)Accessed:
Alternatives in Customer Support / Chatbots
- #1Zendesk AIAScore 82.4Customer-support AI layer with autonomous resolutions on top of Zendesk's helpdesk.
- #2NiCE CognigyAScore 81.0Enterprise conversational AI platform for voice and chat AI agents in large contact centers.
- #7Freshdesk Freddy AIAScore 78.4Freshdesk's built-in AI agent and copilot for answering customers and assisting support reps.