AI Rankings

Tidio

Live chat and chatbot platform for small businesses, with the Lyro AI agent answering common questions.

Visit official site (opens in a new tab)Compare

Our editorial assessment, based on the public sources listed below. Last reviewed .

Task rank
#9
Tier
A
Score
77.1

Strengths

  • Quick to set up on a website or Shopify store, with a free plan to start
  • Lyro learns from your help content and hands off to a human when needed
  • One inbox for chat, email, Messenger, Instagram and WhatsApp

Considerations

  • Lyro and the Flows builder are billed as add-ons on top of the chat plan
  • Costs jump noticeably between plan tiers as conversation volume grows

Price

Free plan; Starter about $24/mo, Lyro AI add-on from about $33/mo

Shown for reference — price is not part of the score.

Score breakdown

Performance
74.0
55% of score
Reputation
80.0
35% of score
Recency
84.0
10% of score

The overall score combines these sub-scores using the weights shown. How we score →

Verification status

Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.

Pricing
Benchmark
Reputation
Feature list

Checked against the sources listed below.

Sources

Show 7 more sources

Alternatives in Customer Support / Chatbots

See all Customer Support / Chatbots rankings →