AI Rankings

eesel AI

AI customer service agent that plugs into your existing helpdesk and learns from past tickets and docs.

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Our editorial assessment, based on the public sources listed below. Last reviewed .

Task rank
#22
Tier
B
Score
68.3

Strengths

  • Works inside Zendesk, Freshdesk, Gorgias and other helpdesks instead of replacing them
  • Simulates replies on past tickets so knowledge gaps show up before go-live
  • Plan price covers unlimited agents and seats; a ticket counts as one credit however long it runs

Considerations

  • Paid plans start at $299/month, a lot for small teams with low ticket volume
  • An add-on layer: the helpdesk is billed separately, and SSO or data residency cost extra
  • Few independent user reviews so far (about 15 on G2, per My AskAI)

Price

Free trial (100 credits); Teammate plan from $299/month

Shown for reference — price is not part of the score.

Score breakdown

Performance
70.0
55% of score
Reputation
60.0
35% of score
Recency
88.0
10% of score

The overall score combines these sub-scores using the weights shown. How we score →

Verification status

Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.

Pricing
Benchmark
Reputation
Feature list

Checked against the sources listed below.

Sources

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