AI Rankings

Freshworks

Freshdesk Freddy AI

Freshdesk's built-in AI agent and copilot for answering customers and assisting support reps.

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Our editorial assessment, based on the public sources listed below. Last reviewed .

Task rank
#7
Tier
A
Score
78.4

Strengths

  • Freddy AI Agent is included on all paid Freshdesk plans with a starter allowance of sessions
  • Usage-based session packs are easier to forecast than per-resolution pricing
  • Mature ticketing, SLA and reporting from a long-running help desk

Considerations

  • Sessions are billed whether or not the issue is resolved
  • Copilot for reps is a separate per-agent add-on

Price

From $19/agent/mo (annual); 500 AI Agent sessions included once, then $49 per 100

Shown for reference — price is not part of the score.

Score breakdown

Performance
76.0
55% of score
Reputation
80.0
35% of score
Recency
86.0
10% of score

The overall score combines these sub-scores using the weights shown. How we score →

Verification status

Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.

Pricing
Benchmark
Reputation
Feature list

Checked against the sources listed below.

Sources

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