AI Rankings

Gorgias

Ecommerce help desk with an AI Agent that handles order questions and also acts as a shopping assistant.

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Our editorial assessment, based on the public sources listed below. Last reviewed .

Task rank
#6
Tier
A
Score
79.2

Strengths

  • Built around Shopify: the AI Agent can look up orders and take store actions
  • One AI covers both post-purchase support and pre-purchase product recommendations
  • AI Agent included on every plan and billed only on automated resolutions, per Gorgias

Considerations

  • AI Agent requires a connected Shopify store; other platforms get the help desk only
  • Ticket-based plans plus per-interaction AI fees can climb quickly at volume

Price

From $10/mo (50 tickets); AI Agent about $1 per automated interaction

Shown for reference — price is not part of the score.

Score breakdown

Performance
77.0
55% of score
Reputation
80.0
35% of score
Recency
88.0
10% of score

The overall score combines these sub-scores using the weights shown. How we score →

Verification status

Each field carries its own re-verification date. Amber means older than 90 days — treat those figures as stale until re-checked.

Pricing
Benchmark
Reputation
Feature list

Checked against the sources listed below.

Sources

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